Refund Policy

Last updated: July 2025

1. Our Refund Philosophy

At muto, we believe in fair value exchange. If our SaaS services don't meet your expectations or help you succeed, we want to make it right. Our refund policy reflects our commitment to customer success over short-term revenue.

2. SaaS Subscription Refunds

For our SaaS products (including smallCRM and future products):

Monthly Subscriptions

We offer a 30-day money-back guarantee for new customers. If you're not satisfied within your first 30 days, we'll provide a full refund, no questions asked.

Existing Customers

For existing customers, we handle refunds on a case-by-case basis. We believe in partnership over vendor relationships, so we'll work with you to find a fair resolution.

Addon Modules

Addon modules follow the same 30-day guarantee for new purchases. If an addon doesn't provide the value you expected, we'll refund it.

3. When Refunds Are Available

We'll provide refunds in these situations:

  • Service doesn't work as advertised
  • Technical issues prevent you from using the service
  • Service doesn't meet your business needs (within 30 days)
  • Billing errors or duplicate charges
  • Service cancellation with unused prepaid time

4. When Refunds May Not Be Available

We may not provide refunds for:

  • Fraudulent activity or abuse of our services
  • Violation of our terms of service
  • Change of mind after 30 days of use
  • Business closure or change in requirements

5. Requesting a Refund

To request a refund:

  • Contact us through our website or email
  • Include your account details and reason for the request
  • We'll respond within 2 business days
  • We may ask questions to understand how we can improve

6. Refund Processing

Approved refunds are processed within 3-5 business days and will appear in your account within 5-10 business days, depending on your payment provider.

7. Our Commitment to Fairness

We believe in building trust through actions, not just policies. If you're unhappy with our service, we want to know why and how we can improve. Our goal is your success, not just avoiding refunds.

8. Disputes and Resolution

If you disagree with a refund decision, we encourage open communication. We're committed to finding fair resolutions that work for both parties. We believe in resolving issues through dialogue rather than rigid policies.

9. Contact Information

For refund requests or questions about this policy, please contact us. We're here to help and committed to fair, transparent business practices.